Care journeys and experience

CareIQ

The person's journey, understood end to end.

The problem this solves Care is recorded in episodes, but people experience it as one journey. When every step is held separately, the waits and handovers between them — where experience actually breaks down — are the part nobody can see.

CareIQ journey view: every step, handover and wait for people aged 65 and over on the frailty pathway, from arrival to where they went after hospital.
Every step, handover and wait, for everyone on one pathway.
  • The journey step by step, with the wait between each
  • Everyone still in progress, longest wait first
  • One person's journey across every episode

CareIQ running on demonstration data. Every organisation, place, patient and figure shown is fictional.

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CareIQ follows the journey rather than the episode, bringing steps, handovers and waits into one picture so teams can see where experience breaks down and act before it does.

Why it matters

  • See the journey, not the episodes

    Every step, handover and wait for a person, in one picture.

  • Find where waits build up

    The handovers where time and experience are lost, across settings.

  • Focus improvement where it counts

    Act on the waits that matter most to people and to flow.

See how CareIQ would work in your service

Thirty minutes, built around the operational problem you are trying to solve rather than a tour of the software. Tell us what is getting in the way and we will show you the part of PA-IQ that speaks to it.

Typically live within 12 weeks of data access being agreed. Available through Insight, Softcat and Computacenter. We will only use your details to reply to you.